Preview Mode Links will not work in preview mode

Nice Work! In the Atlassian Ecosystem

Jun 26, 2019

Fred Fowler changed the way I think about agile. And specifically how I think about scrum. He helped me realize that scrum is for projects that require you to figure it out. That's why scrum works so well for software projects because the speed and frequency at which software needs to be shipped, we are always figuring...


Jun 19, 2019

Keith Mattes, senior program manager / Gainsight administrator at Pearson, joins Nice Work to talk about how reduce support case resolution connecting Jira and Salesforce. Along the way, he also broke down silos by connecting development teams with customer support teams. He did this in the face of...


Jun 11, 2019

Genevieve Blanch, partner manager at Refined joins the show to talk about the importance of making sure users can find the information they need...whether on Confluence or Jira Service Desk. The thing about highly customizable software Jira and Confluence is that it can become seemingly disorganized over time. To...


Jun 5, 2019

Help desks are not the only teams that take and fulfill requests from employees in organizations. Marketing teams are asked to approve copy. Facilities teams are asked to fix broken doors. Legal teams are asked to review contracts. The difference is that help desk teams do not have a reputation of being a black hole....